Building a World where Kindness is how we live, work and belong. For purpose-driven Entrepreneurs and Communities, who care.

Wake up and Smell the Coffee
What’s the Difference Between Customer Service and Retention?

What’s the difference between customer service and retention? A big difference, one you provide excellent customer service so they return. This subject came up when a gal was sharing me her experiences while she was in Sedona, for a weekend getaway, some good ones and some not so good. I decided to take my relationship marketing services to a narrower niche of customer retention, particularly businesses in Hospitality. As I was talking to Margo, she was sharing the places that they went out to eat…

Kindness for all
How to use Kindness..

How to use kindness.. It is a shift in the way we think about business and kindness. In a business context, kindness is a very tangible way of making mutual respect actionable. If you think Kindness is a fluff word, or possibly you think it is too much of a simple idea to incorporate into your business – think again. What does Kindness mean to you? “Kindness is a word that conjures up other words like respect, integrity, gentleness.” In a business context, kindness is…

What we give is more important than what we get..
How and Why Help Others?

How and why help others? It’s all about the little things that you can do that can help others. First of all you ought to do it because it will feel good, you will start to get into a new state of mind. Do this then things in your life that you want to happen in your life will flow better. “Things go better with Coke Cola” Coke had this little song. It’s a frequency or energy which will produce the results after and better…

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