Customer Retention and Attraction

Customer retention and attraction is what your plan on doing once you acquire a customer.  There are four different ways your customer has your attention. Even though it was originally written in 2006, the rules still apply today in as of 2024 and into the future. 1. Financial Bonds – like a frequent flier program, a frequent user program, like a coffee card, one of my local coffee bars used to offer buy 10 coffees and get the 11th on free. SuperCuts does this, buy…

Discover more