Building a World where Kindness is how we live, work and belong. For purpose-driven Entrepreneurs and Communities, who care.

How to Win Friends and Influence People
How to Win Friends and Influence People

How to Win friends and Influence people, a book review of Dale Carnegie’s communication programs based on Carnegie’s teachings used worldwide. The Dale Carnegie Course is a program for businesses based on Carnegie’s teachings used worldwide. It was founded in 1912 and is represented in more than 75 countries. More than 8 million people have completed Dale Carnegie Training. The course comprise a proprietary process that uses team dynamics and intra-group activities to strengthen interpersonal relations, manage stress and handle fast-changing workplace conditions. Other subjects included…

customer service
Insider Secrets for Customer Service

Insider Secrets for Customer Service, works like this. If Johnny Depp walked into your workplace today, how would you behave? If you’re like most people, you’d drop whatever you were doing and approach him, smiling, ready and eager to serve him. If Halle Berry walked into your restaurant, you’d immediately escort her to the best seat in the house. If Tom Hanks was on the phone asking questions, you’d do whatever you could to get him his answers…cheerfully…right? What about the rest of your customers?…

Nourish Your Life with Relationships
What Makes a Good Referral Partner?

What makes a good referral partner? We all have our needs and requests of people to be great referral partners, it’s all based on core principles and preferences You know sometimes it’s just hard to really define that certain category of whom we want more referrals from or who we want to work with. Here’s an overview what we came up with our last call: People need to be a recognized expert Be honest and have integrity Be focused or be present so you can…

The complainers
The Complainers

The complainers, are one of four categories or types of personalities  that you can plan in advance in creating your customer retention action plan. Passives – They are likely to do nothing, they often think the consequences aren’t worth the time and effort. What are passive customers? Glad you asked In all customer populations there is a small group (between 5-10 percent usually) that you almost don’t know you have. These are the companies (B2B scenarios), or customers (B2C) that bought your product or service,…

Contact
Who Would You Prefer to Connect With?

Who would you prefer to connect with? Are you someone people would like to connect with? This article isn’t just about your social networks, it’s also about what kind of people, personalities would you lie to be connected with? Just as you are navigating on line on the Social platforms, it’s important to build trust online like a head shot of yourself, how and what you say if anything all, in the networking groups you belong to. This gives people to ‘see’ you and you…

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